Cleaning The Garage (Mainframe Transformation)

Stephen Hodges | October 20th

Stephen Hodges

I have moved many times in my life. It always seems a huge effort to pack things prior to a move. I’ll get moving boxes according to my non-scientific evaluation of how much “stuff”

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Driving Business Value Through IT Transformation Master Class

Frederic Dussart | October 16th

Frederic Dussart

With the global economy seeing early signs of recovery, businesses are now looking at IT to create value and become more agile to create differentiation in a highly competitive marketplace.

For IT organizations, this creates

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A CTO’s Guide to a Knockout Interview

Chris Gaudlip | October 16th

Chris Gaudlip

At some point, we all interview for a job, whether we are exploring a promotion within our existing company, searching outside opportunities, or looking for a first job.  There are countless articles, videos, and

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DevOps, Cloud, and Agile Business Strategy

Scott Bils | October 13th

Scott Bils

In most enterprises business strategy is still developed using a highly structured, sequential approach similar to the waterfall model for software development. The process typically goes something like this:

    • An attractive market opportunity is identified
    • Customer
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Contemporizing IT

Vic Bhagat | October 13th

Vic Bhagat

I left EMC’s recent CIO Summit in Singapore thinking about Big Data and race cars.

During the Summit, Michael Taylor, CIO of Lotus F1 Racing, referenced that their car has more

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Shifting Gears: Trends in Drivers of Customer Satisfaction

Howard Elias | October 7th

Howard Elias

In my years at EMC I’ve seen a lot of changes in the tech industry. Those

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How Do You Define Customer Experience?

Alan Walsh | October 6th

Alan Walsh

Throughout my 18 years in EMC Customer Service, I’ve interacted with customers all over the world and encountered the full spectrum of customer situations.

Each interaction is unique, in that technology is deployed

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Data Visualization vs. Customer Experience

Bill Schmarzo | October 6th

Bill Schmarzo

There is no doubt that one of the ways that big data drives business monetization is by understanding customer experience. However there is a large delta between data visualization about customer behavior and using

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A False Sense of Security

Chris Gaudlip | October 6th

Chris Gaudlip

Customers have lulled themselves into a false sense of security.

I have the opportunity to speak with customers daily, and when the conversation evolves to data security, these are usually the responses I receive:

  • “…we have
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The Security Toll Booth

Mat Allen | October 1st

Mat Allen

When it comes to IT security, it’s easy for most folks to take the sanctimonious high ground – we can’t turn away from reviewing other people’s failures and shortcomings because… well… it’s better them

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